LAVINGTON, CONVENT RD, # 51, NAIROBI KENYA
Features

Our Amazing Solutions

We provide Omni-channel cloud-based contact center solutions, Hosted cloud PABX and Managed IT services.

Contact Center solutions.

Our AI (artificial intelligence) powered Contact Center Solutions are easily customizable and can be deployed within minutes as opposed to days.

Cloud PABX solutions.

Enhance your Enterprise communications with our hosted PABX services.

Managed IT services

We provide Cloud Migration, Process Automation and AI, CRM Software, Application Development and Support using modern DevOps tools.

Workforce and Quality Management

Our Workforce and Quality management tools enable your organization to optimize and improve your agent productivity.

  • Forecasting and Scheduling
  • Adherence tracking
  • Realtime coaching and barging
  • Calls and agent screen recording
  • Quality Evaluations and Assessment
  • CSAT Surveys
  • Gamifications
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Inbound Voice Routing

Route voice calls to the desired agent using below features offered by TopCloudCX solutions.

  • Skill Based and SLA routing
  • Bulls eye routing.
  • Wrap-up codes, Canned responses
  • Personalized agent greetings
  • CRM Integrations
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Outbound Voice Routing

Automate how you reach out to you customers using the following features offered by TopCloudCX solutions.

  • Preview Dialing mode
  • Progressive Dialing mode
  • Power Dialing
  • Predictive Dialing
  • Voice and Digital Campaigns

Interactive Voice Response(IVR)

We provide world class IVR(Interactive Voice Responses). Below are some of capabilities offered by TopCloudCX solutions.

  • Voice Biometrics Technology
  • Dynamic Auto-attendant
  • Emergency Bulletins
  • IVR Self service
  • User friendly i.e. drag and drop design tools
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Digital Channels Routing

We provide omni-channel contact centers with added capabilities on top of traditional voice routing enabling the agent to have a 360 degrees view of the customer across various channels.

  • Email
  • Web chat
  • SMS
  • WhatsApp
  • Facebook Messenger
  • Twitter Direct Messages
  • Instagram Direct Messaging

AI and Analytics

We leverage on the power of AI(Artificial Intelligence) to improve the customer experience by providing the following services. Our solutions also offer reporting and analytics tools to help in monitoring Contact Center Performance and decision making.

  • AI Powered Voice and Chat Bots
  • Amazon Lex integrations
  • Google Dialog flow Integration
  • Predictive Routing
  • Queues and agents reporting
  • Realtime and historical reporting
  • Reporting & Dashboards
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About Us

Top Cloud Customer Experience(CX)

We provide cloud based Contact Center solutions to our clients.

We deliver Top Cloud customer experience and managed IT services.

Our Contact Center Solutions are easily customizable and can be deployed within minutes as opposed to days. Top Cloud CX customer experience solutions are AI (artificial intelligence) powered to give customer good experience while interacting with our services. Our cloud based contact Center solutions are built with the latest technologies and managed by a team of experts. We specialize in IT managed services in public cloud(AWS, Azure, Google).

  • Inbound Voice routing
  • Outbound Campaigns
  • Digital Channels
  • AI and automation
  • Workforce Management
  • Reporting and Analytics
  • Digital Marketing & Branding
  • Integration to Apps
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Services

We Provide Best Service To Our Customers

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IT Managed services

We provide the following IT services to our clients. Cloud Migration and support – to Amazon AWS. Process Automation. Customer Relationship Management Software – CRM Application Development and Support using modern DevOps tools

Cloud PABX solutions

Our Hosted cloud PABX solution offers the following features: Auto Attendant: Automatically connects callers to the target extension number. It uses a simple menu. Automatic Ring Back: Enables users to pre-dial a busy phone line and receive a ring back as soon as the line is free. Call Forwarding: Lets admins route incoming calls based on specific criteria.

Contact Center solutions

Our cloud Contact Center solutions offer the following features: IVR Self Service. Inbound Voice routing. Outbound: (Preview, Progressive, Power, Predictive, Digital and Voice Campaigns) AI Powered Voice and Chat Bots. Digital Channels routing (Email, Web chat, SMS, WhatsApp, Facebook Messenger, Twitter Direct Message, Instagram Direct Message). Google Dialogflow Integration. Amazon Lex integration Customer insights (Wrap-up

Managed IT services

We provide the following services to our clients:

  • Cloud Migration and support - to Amazon AWS.
  • Process Automation and AI.
  • Customer Relationship Management Software – CRM
  • Application Development and Support using modern DevOps tools

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Customers

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Partners

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Resource

5.00

Average Rating

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Our Cloud PABX offers amazing features

• Auto Attendant: Automatically connects callers to the target extension number. It uses a simple menu.
• Automatic Ring Back: Enables users to pre-dial a busy phone line and receive a ring back as soon as the line is free.
• Call Forwarding: Lets admins route incoming calls based on specific criteria.
• Call Parking: Allows users to put an ongoing call on hold in one telephone unit. They can then continue the conversation on another device.

• Call Pick-up: Lets staff pick up and answer an incoming call for a different recipient.
• Call Queueing: Allows staff to create a system for routing calls to specific ring groups.
• Call Recording: Used for call recording for legal, documentation, monitoring, training, or other purposes.
• Call Transfer: Enables a user to hand off a live call to another user or extension.
• Call Waiting: Lets users handle many ongoing calls at the same time.

• Conference Call: Also called Audio Tele-Conference. You’ll want it when you need to speak with more than one party.
• Do Not Disturb (DND): Blocks incoming calls to a specific extension.
• Direct Dial-In: Allows callers to bypass IVRs or auto attendants. Users can make a direct connection to the intended number.
• IVR (Interactive Voice Response): Works like an upgraded auto attendant. Companies use it for account inquiries, product information requests, and other purposes.
• Ring Groups: Add several extension numbers into a group. It instructs phones to ring in sequence or at the same time when a specific call comes in.
• Speed Dialling: Use shortcuts for extension numbers. This makes it easier to remember the contact information of key staff or departments.
• Voicemail: Provide callers with the option to leave a voicemail message to ensure you can follow-up.

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Team

Our Team Members

Meet our Team members dedicated to serve you.

Daniel Gitau

Founder & Technical Lead

Esther Njiru

Business Lead