Contact Center solutions

Our cloud Contact Center solutions offer the following features:

• IVR Self Service.
• Inbound Voice routing.
• Outbound: (Preview, Progressive, Power, Predictive, Digital and Voice Campaigns)
• AI Powered Voice and Chat Bots.
• Digital Channels routing (Email, Web chat, SMS, WhatsApp, Facebook Messenger, Twitter Direct Message, Instagram Direct Message).
• Google Dialogflow Integration.
• Amazon Lex integration
• Customer insights (Wrap-up codes, Canned responses)
• Workforce Management – Forecasting, scheduling, adherence tracking.
• Quality Management – Calls and digital channels recording, Quality evaluation.
• Analytics & Reporting.
• CRM Integrations.
• Voice Biometrics Technology.